At the outset of our Managed Services, the Data Platform team will conduct a thorough onboarding exercise to ensure we have all the required technical and tribal knowledge relating to the your client environment. This ensures a high degree of technical ownership and effectiveness from day one for our resellers and experts.

Data Platform typically work in conjunction with the your client' internal technical teams within our
clients. The Data Platform service model, enables a clearly defined SLA and boundaries for responsibility
which typically enables your client’s internal technical team to focus on the business specific projects

If your client systems encounter an issue during the night, rest assured that you can reach our technical support team any time, 365 days a year. We maintain a formal 24/7 support schedule and strictly follow our SLAs to deliver the high-quality service you expect with our inhouse developed D.O.C system. We are committed to ensuring your business-critical databases remain operational around the clock, meeting the demands of today’s always-on global market.

Yes, our DBAs will be on hand to assist you and your client with Disaster Recovery testing at no extra charge. We believe that a thoroughly tested plan benefits both your business and ours, so this service is included in your fixed fee.